Privacy Policy

This statement describes the privacy practices for the nutranorthwest.com and the nutranw.com website. NutraNW is committed to protecting the privacy of our valued customers. The NutraNW privacy policy notifies you of the information we collect from you during your use of our site, how that information is used, the organizations and people with whom we may share that information and what choices are available to you in regards to the collection, use and distribution of the information. This policy also details the security procedures in place to protect the loss, misuse or alteration of information under NutraNW and/or NutraNorthWest’s control, and how you can change, or correct inaccuracies in, your personal information. NutraNW and NutraNorthWest are the sole owners of the information collected on this site. We will not sell, share, or rent this information to others. If you feel that we are not abiding by our posted privacy policy, you should contact us. 



Mailing Address: 
5516 Lorri Lane Moses Lake, WA 98837


Phone: Toll Free - 1-800-643-7704

Email: info@nutranw.com

Security Technology

This website takes every precaution to protect your information. When customers submit sensitive information via the website, your information is protected both online and offline. When sensitive information (such as a credit card number) is required, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer information offline. All of our customers' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment protected by the latest firewall technology.

Information Collected During Registration Process

By registering with NutraNw and/or NutraNorthWest, you receive enhanced access to our website, including online ordering. First time customers to NutraNW and/or NutraNorthWest must first complete the registration form. During registration, you are required to you’re your contact information (such as name, address and email address).We will not sell, share, or rent this information to others. Without registration for an online account, you will have general access to our website without the collection of any personal information.

Information Collected when You Place an Order

When an order is placed, you must provide contact information (such as name and shipping address) and financial information (such as credit card number). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the you. We will not sell, share, or rent this information to others.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For example, the use of cookies enables the Remember Me option. This option allows the healthcare professional access to pricing information without having to login each time. If a user's web browser is not set up to accept cookies, they will not be able to use the restricted portion of our site. We will not sell, share, or rent this information to others.

Log Files

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We use an outside credit card processing company to bill customers for products purchased. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Contacting You

We send all new Customers a welcoming email to provide a password and to verify your email address (username). At this point, your account is active and you will be able to order online. Customers can also receive our NutraNW Newsletter, an electronic newsletter, which serves to update you on new products available, address frequently asked questions and share product specific information. Out of respect for the privacy of our customers, we present the option to not receive these email newsletters. Please see Choice/Opt-out below. Correcting/Updating Personal Information If a user's personally identifiable information changes (such as your address or telephone number), there are several options available. Information can be changed, updated or deleted by visiting the Your Account section of the NutraNW and/or NutraNorthWest website, by emailing us, or by calling us and talking to one of our Customer Service Representatives. We will not sell, share, or rent this information to others.

Choice/Opt-out/Opt-in

Customers who no longer wish to receive our NutraNW Newsletter and related information may opt-out of receiving these communications by going to Your Account. There you can enter your email address and you will no longer receive the NutraNW Newsletter or related emails. If you've opted out and decide that you would like to receive our emails again, the Your Account section of our website allows you to opt-in.

Your Consent/Notification of Changes

By using www.nutranw.com and/or www.nutranw.com you consent to our collection and use of your information as described here in this Privacy Policy. If there are any changes in NutraNW and/or NutraNorthwest’s privacy practices we will update you via email.